Policies

 

Hello and Welcome!!

We hope you will find something here at Lovebug Lullabies that will add that perfect finishing touch to your little one's nursery. We LOVE to create custom pieces so please contact us if you have any questions!

***Please keep in mind that all of our items are made to order. Please see our shop homepage for current production times.


Payment

Through PayPal, we gladly accept Visa, MasterCard, American Express and Discover.

Please note that if paying via Paypal echeck, your payment will take a few days to clear. This may delay shipping.

For custom orders, listing must first be purchased before we begin creating your mobile.


Domestic Shipping

We ship via USPS Priority or First Class mail depending on the size of your purchase. Delivery Confirmation will be provided for shipments within the United States.

You will be notified when your order has been shipped.


International Shipping

For international orders, we ship via USPS First Class Mail International. You will be notified when your order has been shipped. Delivery confirmation is not available for international orders, but we can provide you with a customs declaration number to prove from where and when the item was shipped

Customers are responsible for knowing and abiding by any import restrictions to their country from the US. Buyers are responsible for all customs fees, taxes, tariffs, or receiving fees incurred.

Items being held in customs may cause extended delays up to a month or more. Unfortunately we have no control over this, and are not responsible for these delays, however we always ship promptly with the correct customs paperwork.


Refunds & Exchanges


Custom designed mobiles & sale items are not eligible for returns/exchanges.

Please contact us right away if there is a problem. All items must be returned within 7 days of receiving the item, with the item(s) returning to us in the original condition. Products that return damaged to us will not be eligible for the return or exchange.

Purchaser is responsible for return shipping. We will not provide a refund for items that are lost or damaged on their way back to us. All returns MUST be shipped with either delivery confirmation or some other form of tracking. If eligible for a refund, it will be provided AFTER product has been returned safely. Shipping charges will not be refunded.

Please make sure the address you provide via Paypal is correct. Refunds will not be provided for items that are not delivered due to incorrect addresses on the part of the buyer.